Frequently Asked Questions

Everything you need to know about bringing Freddie into your home.

What is the typical shipping timeframe for furniture?

Most of our standard pieces ship within 5-7 business days. Larger furniture items requiring white-glove delivery typically arrive within 2-3 weeks depending on your location.

Do you offer a warranty on Freddie products?

Yes, all Freddie home goods come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.

Are the materials used in your furniture sustainable?

At Freddie, we prioritize sustainability by sourcing FSC-certified wood and eco-friendly textiles whenever possible to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.